Book now

Terms and Conditions

At Olivia 9teen, we place a special emphasis on the comfort and well-being of our guests, offering a wide range of facilities that turn every stay into an unforgettable experience.

HomeTerms and Conditions

1. Terms and Conditions

1.1. Introduction

Welcome to the Olivia9teen Boutique Hotel website! By accessing and using this site, you agree to the terms and conditions outlined below. Please read the information carefully to understand your rights and obligations regarding our services.

1.2. About Us

  • Hotel Name: Olivia9teen
  • Address: Strada Ana Ipătescu nr. 51, Sibiu
  • Email: contact@olivia9teen.ro
  • Phone: 0740-672-007

1.3. Reservations

  • A booking confirmation will be sent via email once the payment has been successfully processed.
  • The displayed rates include VAT and other applicable taxes.
  • All reservations are subject to availability.

1.4. Check-in and Check-out

  • Check-in time: 3:00 PM – 6:00 PM
  • Check-out time: 8:00 AM – 11:00 AM
  • Early check-in or late check-out is possible only with prior confirmation and may incur additional fees.

1.5. Limitation of Liability

  •  Olivia9teen Boutique Hotel is not responsible for the loss of personal belongings. We recommend using the in-room safe.
  • Any damages caused within the hotel premises by guests will be the responsibility of the guest.
  • In case of unforeseen events (e.g., power outages, adverse weather conditions), we will do our best to minimize the impact on your stay, but we cannot be held liable for major inconveniences.

2. Privacy Policy

2.1. Collected Information

When making a reservation, we collect the following data:

  • Full name
  • Email address
  • Phone number
  • Payment details (processed through secure platforms)

2.2. Use of Data

Your information is used for:

  • Processing reservations
  • Contacting you for confirmations or updates
  • Sending promotional offers, if you have opted in

2.3. Data Protection

Your data is securely stored and will not be shared with third parties except for payment processing or as required by law.

2.4. User Rights

You have the right to request access to your data, correct it, or delete it. For any requests, please contact us at contact@olivia9teen.ro.

3. Refund and Cancellation Policy

3.1. Payment Refunds

  • Refunds are possible if the cancellation is made in accordance with the cancellation policy outlined below.
  • In case of a no-show, prepaid amounts will not be refunded.

3.2. Refund Method

  • Refunds will be processed using the original payment method within [e.g., 7-10 business days].

4. Cancellation Policy

4.1. Free Cancellation

  • Reservations can be canceled free of charge up to [e.g., 48 hours] before the check-in date.

4.2. Late Cancellations

  • Cancellations made less than [e.g., 48 hours] before check-in will incur a cancellation fee equivalent to the cost of the first night’s stay.

4.3. Booking Modifications

  • Booking modifications are allowed based on availability and may incur additional costs.

5. Smoking and Pet Policy

5.1. Smoking

  • Smoking is only allowed in designated areas.
  • Smoking inside hotel rooms is strictly prohibited.

5.2. Pets

  • Pets are not allowed, except for assistance animals, with prior notification.

Children Policy

Children of all ages are welcome.
To see accurate pricing and availability, please include the number of children and their ages when searching.

Cribs and Extra Beds

This property does not offer cribs or extra beds.